Download My Tenant Survival Guide

Download Maria Augimeri’s Tenant Survival Guide By Clicking Below. Lots of great tips and help related to tenant living in Toronto. [PDF]

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Download My Senior Information Guide

Your golden years can be challenging. Download my Senior Info Guide here for some great tips. [PDF]

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Humber River Regional Hospital (HRRH)

Councillor Augimeri welcomes plans for the Humber River Regional Hospital in her ward. Designed to be a state-of-the-art facility, the new HRRH will provide the residents of Ward 9 and surrounding areas, with highest level of care and improved quality of life.

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Latest Updates

March News – Meet Your New TTC Chair, Maria Augimeri + More


Meet Your New TTC Chair
It is my pleasure to re-introduce myself to you as the new Chair of the City of Toronto’s Toronto Transit Commission.

I am thrilled that a majority of City Council has confidence in my abilities to run an organization that is tasked with getting 2.6 million people moving across our city every day.

In addition to being the Chair of the TTC, I continue to be your Councillor. The Chair position is a responsibility added to the already important work I will continue to do for you. I do not receive extra pay for the added duties. It is a labour of love and I pledge to serve you dutifully as my constituents and as TTC riders. Read More Here

Related News Stories
The Star – Meet the new TTC chair: Maria Augimeri
National Post – Councillor Maria Augimeri to replace Karen Stintz as TTC chair
The Star – Maria Augimeri picked to chair TTC
Toronto Life – Say hello to Maria Augimeri, your new TTC chair
CBC News – Maria Augimeri wants ‘serious talk’ on transit operations
North York Mirror – Council selects Maria Augimeri as new chair of the TTC
Downsview Advocate – Downsview Councillor Maria Augimeri Wins Top Spot at TTC

Community Excited About New Anthony Road Park
On March 18, the Anthony Road Community packed an open house session to view preliminary designs of the new Anthony Road Park which will contain new landscaping, a mini soccer field, a splash pad, playground amenities and more. They say it couldn’t be done, but we saved it from developers and are now building a park for you to enjoy for generations to come. See more pics here, and here.

Ice Storm Debris Pickup
With the onset of spring, the melting snow will reveal bits and pieces of wood debris generated by the December ice storm. Inaccessible until now, this remaining material will be dealt with through the City of Toronto’s leaf and yard waste regular biweekly collection that began March 11. Important Details Here

Potholes a Plenty
Winter salt and wild temperature changes wreaks havoc on our roadways. This year we have a record amount of potholes reported and repaired. Though Spring has been elusive this year, every spring I aim to do a detailed audit of our community’s major roadways in order to identify potholes and defects that may pose a risk to commuters. Last week I detailed at least 47 defects on our community’s most frequented roadways and submitted my observations to staff for action. I am sure to have missed many, so if you know of a pothole or major defect that has emerged over the winter in your neighbourhood, please contact my office with details. 416-392-4021416-392-4021 or

Downsview Area Recreation
I have asked City staff to prepare a report on the recreation facilities available in the greater Downsview area.  In addition, I have asked for an inventory of these facilities.  Attached to this communication please find both documents.

We are now ready to begin with the initial community consultations on the expansion of our recreation venues and consequently, the delivery of our cultural and recreation programming.  As you may already know, my initiative to construct a 70,000 sq. ft. community resource and aquatic centre in the area of Keele and Sheppard was agreed to by both City Council and the Ontario Municipal Board (OMB).

To this end, I ask you to please study these reports and make comments and suggestions by emailing my office.  Should any group with which you are associated wish to have a meeting with me about the planning for our new recreation centre or about any recreation-related concern, I ask that you let me know so that these meetings may be coordinated within the next couple of months.  I would expect that the school-community associations, church groups, homeowner and tenant organizations will request evening meetings and that senior organizations will request daytime meetings.  I will work to accommodate all requests. See reports here and here.

TRCA to Begin Black Creek Storm Damage Restoration
TRCA indicates that a clean out has begun of the section of Black Creek that flows through the Whitburn Crescent – Jennifer Court reach of the watercourse, this is in preparation for the large scale restoration works that will commence later this year. The channel clean out is anticipated to take approximately 6 – 8 weeks to complete, and during that time staff will be working on the development of designs for the subsequent restoration works required for three valley wall sites within the area. Contact me for more info.

TRCA Funds Next Round of Rehab Engineers – July 8 Storm
As TRCA Vice-Chair, I have been pushing for increased funding for shoring up the homes in Downsview damaged by major erosion as a result from the the July 8 storm. I am pleased to say the second phase of detailed engineering assessments are to begin soon. These assessments will be done on the next 35 properties affected on the Black Creek watershed who were detailed to be at most need. These assessments are an essential and necessary step in determining the extent to which damage has affected properties, and what is necessary in the rehabilitation of properties. You can read the TRCA report here. (item Item EX8.3). If you have any questions, please contact my office at 416-392-4021416-392-4021 or

Development Updates
Downsview continues to be a place where people want to live work and play.

We have great access to transit, a great quality of life, tight-knit communities, and wonderful spaces for families to grow. It is no wonder Toronto Life rated Downsview in the top 20% of best places to live in Toronto.

More than ever people are flocking to Downsview. This means there is pressure to change, and revitalize old properties into more livable spaces.While change is inevitable, the community is vital to guiding that change, which is why I look to our community to help whenever change is proposed.

Each time a new development proposal is put forward called an “application” it is sent to the City. I am informed if there is a zoning change necessary. I typically form a panel of community members consisting of people who would be directly affected by the change.

Regularly check the Development section of my website for updates.

York Woods Library Hours Increased
As a result of efforts I supported at Council, effective April 22, 2014 York Woods Library will increase its operations 6 hours per week, with new hours being added on Monday mornings from 9am -12:30pm and Friday evenings from 6pm – 8:30pm. For more info, please visit

Let’s Clean Downsview Together
Community Clean Up Day is fast approaching and I would love to have your help. I am organizing a group to go help clean up select areas in Downsview on April 26 & 27. If you are interested, or have suggestions of clean-up opportunities, please contact my office at 416-392-4021416-392-4021 or For more info CLICK HERE.

Downsview’s New Filipino Association
Are you of Filipino descent and a resident of Downsview? Want to meet your Filipino neighbours, organize Filipino-focused events, well I encourage you to join the new Downsview Filipino Association. Please contact my office for more details at 416-392-4021416-392-4021 or

LEAF Opportunities
LEAF is an organization whose goal is to improve city life, one tree at a time. They offer many opportunities to help and are asking you to get involved. You can Become an EAB Ambassador and help identify trees at risk from the Emerald Ash Borer, get involved in their Backyard Tree Planting Program, or even experience their Tree Tenders Volunteer Training. For more info, visit

Big Brothers Needs You
For only 1 hour a week during the school day, you could help change the life of a young person just by being a friend!  Big Brothers Big Sisters of Toronto (BBBST) is looking for adults aged 55+ to mentor a child at an elementary school in their community. For more info please contact Max Beaumont at, or 416 925 8981416 925 8981 ext 4118, or visit

Sneak Peek: New Subway Station
Check out this TTC newsletter to get a sneak peek at what our new subway station is beginning to look like.

TTC Rocketman App Next Bus Info on Your Phone
Designed to work with your smartphone, the Rocketman app is designed to let you know exactly when the next bus is supposed to arrive to your destination. I used it recently on a trip through #Downsview and it works well. Check it out here.


Meet The New Chair of the TTC


Dear constituents,

It is my pleasure to re-introduce myself to you as the new Chair of the City of Toronto’s Toronto Transit Commission.

I am thrilled that a majority of City Council has confidence in my abilities to run an organization that is tasked with getting 2.6 million people moving across our city every day.ttc

In addition to being the Chair of the TTC, I continue to be your Councillor. The Chair position is a responsibility added to the already important work I will continue to do for you. I do not receive extra pay for the added duties. It is a labour of love and I pledge to serve you dutifully as my constituents and as TTC riders.

The Toronto Transit Commission is composed of 149+ bus routes, 4 rapid transit lines, 11 streetcar routes, 2,031 buses, 706 rapid transit cars, 248 streetcars, 129 Wheel-Trans buses and more. I oversee over 2.65 million rides per day and this year ridership is projected to be a record 540 million rides.

I now manage a budget of $1.6 billion and directly oversee the continued construction of our new Downsview subway line, the Eglinton Crosstown, and the eminent construction of the Finch and Sheppard rapid rail lines.

My priorities during my term will be focused around getting you to your destinations faster, more comfortably, and reducing your wait time. I will work to accomplish this by expanding service to reduce or reverse the cuts that were implemented system-wide in 2011.

I have discussions planned with the federal and provincial governments with the goal of restoring dollars cut from the TTC in 1998 (the province used to fund half of your daily TTC service).  The cut in operating funds has starved the TTC, prevented expansion, and put pressure on riders to unfairly cover more of the cost. Riders already pay their fair share and this is why I have always voted against fare increases. I have already arranged meetings with our upper levels of government to discuss these priorities.

If you have questions or concerns regarding the TTC, please contact my TTC office at 416-392-9022 or email me at All constituent questions and concerns can continue to contact me at 416-392-4021 and email


Maria Augimeri
City Councillor
Ward 9 – York-Centre
Chair, Toronto Transit Commission

February News – Skating Party This Sunday, New Community Office + More


Family Skating Party This Sunday
Grandravine Community Centre will be hosting our annual February Skating Party.

Come meet your neighbours and make new friends.

Sunday February 16, 3:15-5:15pm
Grandravine Community Centre
23 Grandravine Drive

Snacks and hot chocolate provided.
Please bring your own skates.

New Community Office Open!
Getting help has never been easier!

Come down to 660 Wilson Avenue to visit my new Community Office.

I can help you with:

  • Snow Clearing Issues
  • Waste Collection Issues
  • Property Tax and Water Rebate forms
  • Downspout Disconnection Exemptions
  • By-law enforcement
  • Road and curb maintenance
  • And much more..

Click here for map

Visit soon!

Toronto 2014 City Budget and You
In Late January, Toronto City Council passed the 2014 budget. Prior to the budget session of Council I held a budget town hall, where many of you expressed your thoughts.

Many important initiatives came from this budget. Here are a few highlights:

  • We have the lowest residential property tax rate in Ontario – it has been this way for over 10 years.
  • My motion to look at expanding the tax and water rebate programs to more families passed.
  • Downsview will be getting a new fire station, a new EMS station, 4 new parks (Anthony Road Park, Whitbread Park, Belmar Park) and park amenities/refurbishments (Langholm Park).
  • Sewer and stormwater upgrades and replacements.
  • Grandravine Community Centre’s programs will become free this year.
  • 668 new childcare spaces
  • Funds for Storm Cleanup
  • Hardship fund restored
  • 2 new bylaw officers to specifically help tenants
  • Tenant Defense Fund Restored
  • 4 new youth spaces
  • Expansion of the student nutrition program which helps kids concentrate on school and not their hunger
  • Swim to Survive and leisure swim funding

Unfortunately the 30-year Scarborough Subway tax passed, adding a minimum annual increase of approx $40 to each residential property tax bill for 30 years (once fully phased in). This is the wrong way to fund transit and brings our debt load almost to the allowable limit. These funds could have been used for better purposes, more important infrastructure needs, especialy when the alternative rapid-rail option for scarborough was fully-paid for, would have been built sooner, served more people and would have been separated from traffic anyway.

If you have any question about budget, please contact me.

Welcome to Our Community, New Superintendent of 31 Division, Tony Riviere

31 Division encompasses the eastern half of our community. I have had multiple meetings with Superintendent Riviere to introduce him to the work that needs to be done in our community. He is excited and eager to help our community grow stronger. Click here for info on 31 Division

Dufferin-Wilson Regeneration Study
The Dufferin-Wilson area is the focus of regeneration by City Planners. While individual parcels of land in the study area may develop independently, the purpose of applying a Regeneration Area designation to the parcel as a whole is to ensure that the individual properties conform to an idea of what planners, the community, and all stakeholders want in order to maximize benefit for all. The preliminary meeting to introduce the community to the area’s regeneration concept occurred. Working groups will now continue forward in order to get into the fine details of the planning process, and what regeneration designation involves. If you would like to join a working group, please contact my office.

See more about the study here:

Free Parenting Education Workshops.
The Hincks-Dellcrest Centre helps more than 8,000 children and families each year through a combination of prevention, treatment, research, and education activities.

They are holding FREE workshops aimed at helping you with parenting.

Download the Feb-June schedule here.

Like Bowling? Bowl to Support 40 Years of Advocacy
Celebrate the Toronto Rape Crisis Centre / Multicultural Women Against Rape’s (TRCC/MWAR) 40th anniversary by participating in this year’s annual Bowlathon on Saturday March 1st, 2014!

The TRCC/MWAR helps support sexual assault survivors, works through advocacy and public education to end sexual violence against everyone. You can join by getting a team together of 6-8 people, raise a minimum of $1200, and then come celebrate at the Bowl A Thon! You will be provided a couple of hours of bowling (1pm, 4pm, and 7pm) on March 1st as well as a buffet for you and your team! You can also win great prizes-including a pair of WestJet tickets!

March 1, 2014
Bowlerama West
5429 Dundas St. W.

Click here for more info.

New Parking Regulations for all of Toronto
New rules and fines were announced by the City of Toronto for parking in Toronto. It increases fines for improperly parked vehicles that block traffic on avenues. It also increases fines and penalties in other categories. Know the rules and how to protect yourself by becoming familiar with them – click here to find out more.

Ensure You’re Secure
While Crime is decreasing in our community, it is always beneficial to Ensure You’re Secure. Helpful tips on ensuring you don’t become a victim include making sure the doors to your vehicle are locked when it’s not being used, parked in the driveway or on the street, and ensure your home is secured even if you’re on the property. CLICK HERE to read more helpful hints.


December New Year’s Eve Ice Storm Update


Ice Storm Update and Aftermath

Toronto Hydro is continuing to address those without power. At the height of the storm it was estimated over 300,000 Torontonians were in the dark, though I suspect that number is higher. I was one of those 300,000 without power for 5 days. I was lucky however as I was surrounded by family and had access to a fireplace making it less difficult to endure. Read more…

Toronto Hydro Outage Map – Update


Due to the volume of visitors Toronto Hydro is receiving at its website, it is difficult to access.

Here is a screenshot of the latest outage map for those who cannot access it. Update as of 1:pm, December 23.



December – Special Update on the Ice Storm


Update on the Ice Storm

In light of the recent ice storm, the City of Toronto is using all its resources to ensure our roads and sidewalks are cleared as quickly as possible to ensure the safety of all residents.

Toronto Hydro is out in full force trying to restore power to over to over 250,000 customers before Christmas.

We understand this is a difficult time for everyone, especially because of the holidays and we ask for your patience and cooperation.

Try to remain indoors if you are able, as falling tree branches are causing hydro wires to fall which could be very dangerous.
Expect these kinds of driving hazards currently on our roads.
If you see a fallen power line, please contact Toronto Hydro at 416-542-8000. City of Toronto lines at 311 are extremely busy during this time so please be patient.

If you are without power, the closest warming centre to Ward 9 is Driftwood Community Centre located at 4401 Jane St.

Considering that winds could down more trees which may affect power lines, Toronto Hydro advises people to prepare for 72 hours of power downtime to ensure preparedness safety.

Below are some tips.

The City of Toronto also reminds the public to:

  • Try to keep children and pets indoors.
  • Avoid driving if possible. If it is necessary to drive, residents are reminded to do so cautiously and slowly. Keep your car’s tank half full at all times.
  • Open your taps slightly at the lowest point in your home to keep your pipes from freezing.
  • Please offer to help elderly and vulnerable neighbours or those individuals who may need some assistance.

As part of emergency planning, all Toronto residents should have a three-day supply on hand for each family member of the following items:

  • Drinking water (keep water in containers and fill your bathtub)
  • Canned food and a manual can opener
  • Batteries for flashlights and radios
  • A first aid kit
  • Gasoline for your car
  • A transistor radio
  • Cash

More information from The City of Toronto click here.

Working with the City of Toronto, the Canadian Red Cross is supporting seven warming centres opening across the City.  Red Cross volunteers have been deployed to provide assistance and distribute emergency supplies of cots, hygiene kits, blankets and bottled water in those warming centres.

The warming centres will be open to the public so that community members have a warm place to go while power is out.

The City warming centres will be opened at the following locations:

Click here for news updates on new warming centres.

With City officials warning that power outages could last until Wednesday, the Red Cross is sharing the following safety tips to help those who may be, or who are already affected by power outages.
Before power outages.

If your community is at risk of losing power, here are some things you can do to prepare for a possible outage:

  • Make a plan: Work with your family to make a plan so that when a power outage happens, you are ready.
  • Have an emergency preparedness kit. Emergency supplies include a 72-hour supply of water and food.
  • Keep a flashlight with working batteries in a place where it can be easily accessible and where everyone can find it.
  • Make sure your home has a working carbon monoxide detector. If it’s hard-wired to the house’s electricity supply, make sure it has a battery-powered back-up.
  • Protect all your sensitive electrical appliances with a surge-protecting power bar.

During the power outage:

  • Listen to your battery-powered or wind-up radio for information on the outage and advice from authorities.
  • Check whether the power outage is only in your home. If your neighbours’ power is still on, check your circuit breaker panel or fuse box. Keep emergency numbers, like your hydro company, near your telephone.
  • If your neighbours’ power is also out, contact your hydro company.
  • Turn off all your appliances and electronic equipment, and turn your heating thermostats down to a minimum to prevent damage from a power surge when the power is restored.
  • Turn off all your lights, except one inside and one outside, so that both you and hydro crews outside know that power has been restored.
  • Don’t open your freezer or fridge unless it’s absolutely necessary. A full freezer will keep food frozen for 24 to 36 hours if the door remains closed.
  • Never use charcoal or gas barbecues, camping heating equipment, or home generators indoors because they give off carbon monoxide.
  • Use proper candle holders (deep, wide holders are best) and ever leave lit candles unattended.
  • Check on vulnerable family members, friends and neighbours (the elderly, ill, disabled) who may require special assistance.
  • If you have to evacuate your home immediately, grab your emergency kit and listen to authorities. If you have been given an evacuation notice and you have some time to organize your home, protect it by taking the following precautions:
  • Turn off the main breaker or switch of the power-supply box.
  • Turn off the water main where it enters the house.
  • Drain the water from your plumbing system. Starting at the top of the house, open all taps, and flush toilets several times. Go to the basement and open the drain valve. Drain your hot water tank by attaching a hose to the tank drain valve and running it to the basement floor drain.
  • Unhook your washing machine hoses and drain.

More Red Cross Tips:

  • Running water, even at a trickle, helps prevent pipes from freezing.
  • All fuel-burning equipment should be vented to the outside.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • By not turning heat down at night, you can prevent a costly repair job if pipes freeze and burst.
  • Go to a designated public shelter if your home loses power or heat during periods of extreme cold.
  • Avoid driving when conditions when there is sleet, freezing rain or drizzle, snow or dense fog. If travel is necessary, keep a disaster supplies kit in your vehicle.
  • Before tackling strenuous tasks in cold temperatures, consider your physical condition, the weather factors and the nature of the task.
  • Protect yourself from frostbite and hypothermia by wearing warm, loose-fitting, lightweight clothing in several layers. Stay indoors if possible.
  • Check on those who may need special assistance like elderly people living alone, those with disabilities and children.

If an outage lasts for two hours or less, perishable food should keep, the Red Cross said. For a longer period:

  • Keep refrigerator and freezer doors closed as much as possible. Use perishable food from the refrigerator first. An unopened refrigerator will keep foods cold for about four hours.
  • Food from the freezer can be used second. A full freezer will keep maintain its temperature for about 48 hours (24 hours if it is half full) if the door remains closed.
  • Use your non-perishable foods and staples after using food from the refrigerator and freezer.
  • If it looks like the power outage will last longer than one day, prepare a cooler with ice for your freezer items.
  • Keep food in a dry, cool spot and keep it covered at all times.
  • Turn off and unplug all unnecessary electrical equipment, including sensitive electronics.
  • Turn off or disconnect any appliances (like stoves) and other equipment or electronics that were in use when the power went out. When the power comes back on, surges or spikes can damage equipment.
  • Leave one light turned on so you’ll know when the power comes back on.
  • Do not travel unnecessarily, especially by car. Traffic lights will be out and roads will be congested.
  • The primary hazards to avoid when using alternate sources for electricity, heating or cooking are carbon-monoxide poisoning, electric shock and fire.
  • Never use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal-burning devices inside a home, garage, basement, crawlspace or any partially enclosed area. Place the unit away from doors, windows and vents that could allow carbon monoxide to come indoors.
  • Install carbon monoxide alarms in central locations on every level of a home and outside sleeping areas to provide early warning of accumulating carbon monoxide.
  • If the carbon monoxide alarm sounds, move quickly to a fresh-air location outdoors or near an open window or door.
  • Call for help from the fresh-air location and remain there until emergency personnel arrive.

Courtesy of
As the reality of facing up to 72 hours without power sinks in for many residents of the GTA, here are a few tips for surviving Ice Storm 2013:

  • Treat downed power lines as if they’re live, Toronto Hydro advises. Take no risks. Report downed lines to Toronto Hydro at 416-542-8000 if you can.
  • Don’t open your refrigerator or freezer unless you absolutely need to. The food should stay frozen for at least 24 hours if you leave it alone.
  • Use candles and wind-up lanterns if you can, especially if you don’t have backup batteries available, the city of Oshawa advises. And make sure those candles are in proper holders.
  • Turn down your thermostat as much as you can so the system isn’t overloaded when the power in your area returns.
  • Get out the salt. It’s icy — everywhere. Stay off the roads if at all possible.

Please rest assured that the City is doing everything in its power given the circumstances. Again,  thank you for your patience, and we wish you and your families a very happy holiday.


Update – PDP Meeting, Flooding Info, Download My Info Guides + More


Downsview Park Consultation
Downsview Park is holding another community consultation. Though our community has been more than consistent and clear in that it does not support selling park land for development, you can attend their meeting tomorrow, December 5 at 6:30pm 35 Carl Hall Road, Unit 2. More info here. Flooding? Changes? You May Qualify For Property Tax Refund/Reassessment
If your home was recently damaged due to flooding, or for other “in-year” changes to your home, you could qualify for a cancellation, reduction or refund of property taxes. Please contact my office for help, and check here for more info. Here is a link to the MPAC Request For Consideration Form.

Flooding Updates
The challenges to flooding infrastructure throughout Toronto have been further emphasized by the July 8, 2013 storm. There are various measures in the 2014 proposed budget that will help address some of our needs. I have been working closely with staff to address our flooding infrastructure needs on a neighbourhood by neighbourhood basis and updating each area as substantive new information comes. As you may know, Toronto’s flooding repair and upgrade needs are backlogged in the billions of dollars. The 2014 City of Toronto Budget, which aims to introduce new tools to speed up flooding upgrades and repairs is still in its proposal stage. During this period I will be continuing work to ensure that Downsview receives the best attention possible, through new Budget measures to help prevent future flooding. Contact my office if you have additional questions or concerns and keep an eye on update notices from my office that may come to your door, specific to your neighbourhood. Read more…

October Update – Remembrance Day Ceremony, Halloween Safety Tips + More


Happy Halloween!
Tonight, please be careful on the streets with helpful tips from Police. Read them here.

Annual Remembrance Day Service
You’re invited to our annual Remembrance Day service. November 11, at 10:45am, at the WWII monument in Downsview Memorial Parkette (North-East corner of Keele & Wilson).  Rev. Susan Howard will be presiding. Read more…

September Update – Downsview’s Tops, BIA Vote Passes, Our New Subway Pics + More


Downsview is Tops! (Toronto’s Best Neighbourhood Rankings)
Downsview is among the top 20 percent of Toronto’s best neighbourhoods. Toronto Life ranked Toronto’s 140 neighbourhoods based on multiple criteria and Downsview ranked 28th of 140 putting it in the top 5th of Toronto’s neighbourhoods best to work live and play in. To us who know Downsview, this comes as no surprise as we understand what a gem Downsview is. Check out the rankings for yourself. Read more…

July Newsletter – Severe Weather Update, Indoor Pool, Better Traffic Flow + More


July 8, 2013 Severe Storm Update
During and after the severe storm of July 8, 2013, I have spent every moment I could to personally survey our community for flood damage. Though there is nothing that can be done to fully protect against severe storms, like the historic downpour we experienced on July 8th, I still collected as much information as I could about troubled areas. My understanding is that Toronto experienced flooding damage to over 3,800 properties with an estimated $600 million in damage City-wide. Read more here.

Essential Reading: How to deal with Your Insurance Company
Here is an insightful article about how to deal with your insurance company in the wake of a crisis, such as a severe storm resulting in flooding. Read more…